Refund policy

At Szllh, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our 30-day return policy gives you time to review your order and request a return in accordance with the terms below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, and included components, where applicable.

• Accompanied by proof of purchase, such as an order confirmation or order number.

Items that do not meet these conditions may be ineligible for return, subject to applicable law.

2. How to Request a Return

To start a return, contact our support team using the details below.

Email: support@szllh.com
Phone: +1 908-386-3790

Please include:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos of the item, if it arrived damaged, defective, or incorrect.

Please wait for return instructions before shipping an item back. Returns sent without prior authorization may experience processing delays.

3. Return Eligibility

Returns may be accepted for eligible items that meet the conditions in this policy.

For hygiene and personal care reasons, used beauty tools, personal care accessories, or products that cannot reasonably be resold in a hygienic condition may be excluded from return where permitted by applicable law.

This restriction does not remove any rights you may have regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at support@szllh.com.

Please provide your order number and clear photos or other relevant details so we can review the issue and determine an appropriate resolution, which may include a replacement, return, or refund as applicable.

You will not be required to pay return shipping for an item confirmed to have been supplied incorrectly or to be defective where applicable law requires otherwise.

5. Refund Processing Time

If your return is approved, your refund will be processed automatically to your original payment method within 10 business days of approval.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

6. Return Shipping Costs

For a return due to a change of mind or personal preference, the customer is generally responsible for return shipping costs unless otherwise stated in the applicable offer or required by law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will explain the appropriate return or resolution process.

Original shipping charges, expedited shipping fees, and other delivery-related costs may be non-refundable unless otherwise stated or required by applicable law.

7. Exchanges

If you would like a different item, color, or variation, contact our support team to discuss the available options.

Exchanges are subject to product availability and approval. If an exchange is unavailable, an eligible return and refund may be offered instead.

8. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped. If your order has already shipped, you may need to follow the return procedure described in this policy.

Any eligible refund for a canceled order will be handled according to the applicable payment and refund procedures.

9. Items Not Eligible for Return

Where permitted by applicable law, certain items may not be eligible for return, including:

• Used or damaged items that are not defective and were damaged after delivery.

• Beauty or personal care items that cannot reasonably be resold for hygiene reasons after use or opening.

• Items clearly identified as final sale before purchase, where permitted by law.

These exclusions do not limit statutory rights relating to defective, misrepresented, or incorrectly supplied products.

10. Refunds for Promotional Orders

For orders purchased using a discount code or promotional offer, refunds will generally be based on the amount actually paid for the returned item, subject to the promotion's terms and applicable law.

Any effect on bundle discounts or other promotional benefits will be explained where relevant.

11. Contact Information: 

Email: support@szllh.com
Phone: +1 908-386-3790
Address: 135 Oberlin Rd Pennsville, NJ 08070 United States